A management approach aimed at improving the efficiency and effectiveness of business processes within an organization
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Fundamental rethinking and redesign of existing processes
Formation of cross-functional teams that consist of individuals from different functional areas
Processes are reengineered with a focus on delivering better value to customers
Integrate and streamline processes across the organization
Use of advanced software systems to increase efficiency and effectiveness
Metrics to evaluate the success of the redesigned processes
Training programs to equip them with the skills required to work in the redesigned processes
This is not a one-time event but an ongoing commitment
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